What you need to know about the Australian Financial Complaints Authority (AFCA)

The new ‘mega ombudsman’ for complaints regarding financial disputes

If you feel you’ve been treated unfairly by an insurer, bank or other finance provider, there is now one place to go in Australia for consumers and small businesses to submit complaints regarding financial disputes.

From 1 November 2018, the Australian Financial Complaints Authority (AFCA) has been ready to receive complaints from consumers and small businesses. In its first year alone, the organisation is expecting to receive 55,000 complaints.

So, what is AFCA, what does it do and how do you submit complaints? This article by CANSTAR gives you all the details.